Last night, we told you about what happened when a man's storage locker was broken into. We exposed how, even with insurance, you might be out of luck. Tonight, former insiders reveal why they pressured people to buy that insurance and who got paid as a result. Julie Watts is back with the story you'll only see on KPIX 5. If you've ever rented a locker at Public Storage, you've probably heard that line. For these two former employees, it's all too familiar. They spent a decade managing Public Storage properties and say they were consistently pressured to sell insurance. "In order to be up there at least 90 percent on the insurance," one employee shared. In undercover visits to several Public Storage locations, we found employees offering insurance without fail. While you're not required to buy the insurance sold there, employees are quick to make it look very attractive. We found they rarely let you know you can use your own insurance unless you ask. And when you do, they give you this QA that makes their insurance look much better. However, tenants we spoke with say the policy was worthless for them. Despite a ransacked unit, photographic evidence, and a police report citing burglary, insurance claims were denied for various reasons. For example, one claim was denied because the tenant didn't have the lock crooks cut off. Another tenant had their missing lock replaced with a new one only Public Storage could open, but this wasn't enough to prove theft. Our investigation found numerous similar complaints. Public Storage denied our request for an interview but stated in a statement that insurance coverage for stored items is 100% voluntary and there is no requirement to show proof of insurance in order to rent a storage unit. However, the company's own website states that insurance...
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Public storage rental agreement Form: What You Should Know
American Self Storage (hereinafter called “Tenant”), the owner of this property. (All terms have the same meaning as defined in the California Code of Civil Procedure, Title 9, Part 632, Subpart B.1.) AMERICAN SELF STORAGE INCOME The terms and conditions of this Agreement govern the relationship between . American Self Storage (“Owner” or “Owner”). . AMERICAN SELF STORAGE RENT AGREEMENT This RENTAL AGREEMENT (hereinafter referred to as the “Agreement””), is made and entered into as of the above set forth date (the “Termination Date”) between. Owner and. American Self Storage (“Tenant”), the owner of this property (All terms have the same meaning as defined in the California Code of Civil Procedure, Title 9, Part 632, Subpart B.2). AMERICAN SELF STORAGE RENT RENEWAL; REVISIONS The following will become a part of this Agreement (All terms have the same meaning as defined in the California Code of Civil Procedure, Title 9, Part 632, Subpart B.3). 1. All rent and related costs and charges shall be: a. Monthly. B. Mint, when applicable. C. Add a charge hereto called “Change/Repair”. D. If Owner changes the storage unit and/or the tenant chooses to move prior to the Termination Date (Ex. tenant moves in for a job, for a new apartment, while on vacation, etc.) and then returns, then Owner shall bill the tenant the cost of any changes made. e. Owner reserves the right to withhold a charge for any unit that was rented to one tenant during the Term and that owner chooses not to renew, including rent and storage fees, on that tenant's account. F. (a) If after a certain period of time (such as 10 years) the owner of the storage unit chooses to rent a new unit to Owner for the rental of which the storage fee is to be charged, in addition to the storage fee, the change fee and repair fee are required to be paid at time of rent check.
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